Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Walter Thomas

DHA Inc, LLC
Director, Client Operations
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture
Currently a Senior Director, Client Operations for a Federal Contractor with over 30 years of professional experience. 22 year Veteran of the United States Army, and over 10 years in the corporate industry, providing customer support at all levels. I hold a BA in Homeland Security and  MS-IT Systems Management.










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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs