Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Tom Dustman

Sunnen Products Company
International Sales Director
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Areas of Expertise
Introduction to Customer Experience, CX a Strategy for Success, Your Customers, Their Journey, Customer-Focused Innovation, Customer Relationship Building, Navigating Politics Of Change
Tom Dustman is the International Sales Director for Sunnen Products Company. Sunnen Products is a family owned business, with a successful 95 year history, with global sales to the machine tool industry.  Sunnen has exported for more than 80 years and has a global network of subsidiaries and independent distributors focused on precision bore finishing
Mr. Dustman has previously served Sunnen in various roles from Business Group manager to Product Management, and reports to Chris Miltenberger President and Chief Operation Officer for Sunnen.

Dustman has been involved with sales leadership at Sunnen for over 20 years and now directs the sales efforts in the Americas and supports the international sales channel for the company.

He has coordinated Joint Ventures in China and Brazil for Sunnen and established direct sales in Canada on behalf of the company.  Additionally Dustman has spoken on bore finishing topics and international business topics in various countries in his career.

Tom was appointed by U.S. Secretary of Commerce Wilbur Ross to serve on the U.S. Investment Advisory Council, where he advises on national strategies and efforts to increase foreign direct investment. He is also a past chair of the Missouri District Export Council, past member of the National District Export Council, and has served as President of the Glen Carbon Fire Protection District, YMCA of the Ozarks Board, President of the Congregation for Eden United Church of Christ, and other boards and committees. Dustman was named by the Small Business Monthly one of the “TOP 100 St. Louisans to know “

Mr. Dustman is a graduate of the University of Missouri – Rolla with a degree in Ceramic Engineering. He and his wife, Allyson reside outside of St. Louis, Missouri.  Tom has a son Ben and a daughter Katy as well as 6 grandchildren

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

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The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

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