Advisory Board Member Profile
Todd Thornhill
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Panera Bread
Director, Franchise Operations |
Areas of Expertise
Customer Service Customer Experience Relationship Building Business Acumen Problem Solving Interpersonal Savvy Negotiating Process Mapping Customer Journey
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I have been in the Restaurant/Customer service industry for 30+ years. The majority of this time has been spent with Panera Bread in various roles including in cafe management, above cafe management, Learning & Development, Ops Services, Cafe Opening, Project Management & Innovation.
In my current role I support Franchise Operators across the US as a stategic business partner focused on driving the customer experience resulting in higher customer satisfaction and increased sales
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