Advisory Board Member Profile
Timothy Greulich
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Deloitte
Consulting Managing Director |
Areas of Expertise
Introduction to Customer Experience, CX a Strategy for Success, Improve CX with Data, Customer-Focused Innovation, Navigating Politics Of Change
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Tim leads Deloitte’s Operational cX/Experience Management Practice. He specializes in leading customer and digital engagement transformations (across sales, marketing and service). Tim focuses on helping organizations build both the discipline, and the operating capabilities to better leverage customer data, primary feedback, technology and advanced analytics tools to drive profitable growth.
Tim is recognized speaker and thought leader in the space of Operational cX and how to leverage technology to build Operational CX programs at scale.
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