Advisory Board Member Profile
Thomas Hinds |
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Mastercard
VP of Global Contact Center Management, Technology and Strategy |
Areas of Expertise
Introduction to Customer Experience;CX a Strategy for Success;Your Customers, Their Journey;Improve CX with Data;Customer-Focused Innovation
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Tom is the Vice President of Global Contact Center Management and Strategy for Mastercard. He is an Influential, highly accomplished, and dynamic senior executive with extensive experience identifying and propelling innovative transformational strategies, generating explosive revenue and growth, and transforming organizations in diverse, fast-paced, and ever-changing global environments. He has a proven track record of success executing best practices, optimizing business processes, and operationalizing global strategies to move the customer experience organizations forward.
Prior to Mastercard, Tom held executive customer leadership positions with Telus International, Xerox, BCI, and several telecommunications organizations
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