Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Thomas Hinds

Mastercard
VP of Global Contact Center Management, Technology and Strategy
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Areas of Expertise
Introduction to Customer Experience;CX a Strategy for Success;Your Customers, Their Journey;Improve CX with Data;Customer-Focused Innovation
Tom is the Vice President of Global Contact Center Management and Strategy for Mastercard. He is an Influential, highly accomplished, and dynamic senior executive with extensive experience identifying and propelling innovative transformational strategies, generating explosive revenue and growth, and transforming organizations in diverse, fast-paced, and ever-changing global environments.  He has a proven track record of success executing best practices, optimizing business processes, and operationalizing global strategies to move the customer experience organizations forward. 

Prior to Mastercard, Tom held executive customer leadership positions with Telus International, Xerox, BCI, and several telecommunications organizations 

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs