Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Steve Towarnicki

Symphony RetailAI
Vice President, Cpg Engagement
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture, Navigating
As the Vice President of CPG Engagement, Steve leads the CPG partnerships for Albertsons' Shopper 360 program. With over 150 CPG partners signed up to the program, Steve is responsible for ensuring the CPGs are driving a profitable ROI in their investment with Symphony RetailAI's customer-centric retailing platform.

Steve has built customer-focused loyalty programs and merchandising strategies for over 20 retailers in 3 different countries. Prior to Symphony RetailAI, Steve previously worked for dunnhumby in their international markets in Canada and India.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs