Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Shelly Dowell

Town and Country Bank
Vice President, Marketing
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Areas of Expertise
Customer Experience Strategy for Success, Your Customers, Their Journey, Customer-Focused Innovation
Shelly Dowell is Vice President of Marketing at Town and Country Bank. With over $800 million in assets, Town and Country Bank is a community bank headquartered in Springfield, IL, with locations in central IL and the Metro East area of St. Louis.  In her current role, Shelly is responsible for leading strategic marketing efforts, along with product development and customer experience. She has more than 20 years of marketing experience in various industries, including information technology, healthcare, and financial services.

Shelly holds an undergraduate degree in Business Administration with a concentration in marketing from Lebanon Valley College and a master of business administration degree from the University of Illinois at Springfield. Shelly is a member of the American Marketing Association.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs