Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Sheila Arquette

National Association of Specialty Pharmacy
Executive Director
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Areas of Expertise
Customer Experience Strategy for Success, Your Customers, Their Journey, Principles Of Customer Relationship Building, Customer First Culture
Sheila Arquette is the Executive Director of the National Association of Specialty Pharmacy. She holds a Bachelor of Science degree in Pharmacy from the State University of New York at Buffalo School of Pharmacy. She has extensive practical and leadership experience in retail pharmacy, hospital pharmacy, long-term care consulting and dispensing, in addition to managed care, PBM operations and specialty pharmacy. She is a regular speaker and participant at national pharmacy conferences, roundtables and industry meetings. Sheila has been appointed to the University of Pittsburg’s Master of Science in Pharmacy Business Administration (MSPBA) Executive Steering Board and is the host of the NASP Podcast on the Pharmacy Podcast Network.

Sheila was elected to the NASP Board of Directors and received the NASP Distinguished Service Award in September 2016. She also is a long- standing member of AMCP.

Prior joining NASP in February 2017, Sheila was the Director of Pharmacy Services at Independent Health.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

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