Advisory Board Member Profile

Sara Bowling
Lumeris
Director of Customer Service Excellence
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Accelerate & Improve Decisions With Data;Customer-Focused Innovation, Principles Of Customer Relationship Building
Sara Bowling is the Director of Customer Service Excellence at Lumeris where she champions the customer experience by leading the department Quality, Workforce Management, Process Management, Client Support and Vendor Support teams.

Sara has built several successful customer experience programs by analyzing customer feedback and quality results while also considering financial and operational implications to drive business decisions and continuous improvement.
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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

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The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.