Advisory Board Member Profile

Sara Bowling
Lumeris
Director of Customer Service Excellence
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Accelerate & Improve Decisions With Data;Customer-Focused Innovation, Principles Of Customer Relationship Building
Sara Bowling is the Director of Customer Service Excellence at Lumeris where she champions the customer experience by leading the department Quality, Workforce Management, Process Management, Client Support and Vendor Support teams.

Sara has built several successful customer experience programs by analyzing customer feedback and quality results while also considering financial and operational implications to drive business decisions and continuous improvement.
Digital Badge (Copy to share)

    Contact Sara Now!
To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability; schedule a call with one of our career counselors.
Missouri State University
Customer Experience Program
901 S National Ave
Springfield, MO 65897
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.