Advisory Board Member Profile
Sara Bowling
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Lumeris
Director of Customer Service Excellence |
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Accelerate & Improve Decisions With Data;Customer-Focused Innovation, Principles Of Customer Relationship Building
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Sara Bowling is the Director of Customer Service Excellence at Lumeris where she champions the customer experience by leading the department Quality, Workforce Management, Process Management, Client Support and Vendor Support teams.
Sara has built several successful customer experience programs by analyzing customer feedback and quality results while also considering financial and operational implications to drive business decisions and continuous improvement.
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