Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Ryan Jeffery

Saint Louis Zoo
Director of Visitor Experience
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Principles Of Customer Relationship Building, Customer First Culture, Navigating Politics Of Change
Ryan D. Jeffery, M.A., ICAE
Director, Visitor Services
Saint Louis Zoo

Mr. Jeffery has 20 years of experience in the Attractions industry. Starting out as an entry level Conductor at age 17 on the Historic Zooline Railroad at the Saint Louis Zoo. He holds a Bachelor’s Degree in Film, as well as a Master’s Degree in Communications Management, both from Webster University in Saint Louis. 

Having found his passion in the Amusement Park Industry, as well as in a Zoological setting, he has remained at the Saint Louis where he now oversees Visitor Relations/Experience, Ride Operations (Train, Carousel, 4D Theater), Parking and Traffic Management, General Admission Ticketing Programs, Photo Programs, Caricatures, Face Painting, Attractions Maintenance, Non-Food Vending Programs, and Employee/Visitor Shuttle Programs.

Additionally, he is the facilitator for the Saint Louis Regional Visitor Services Committee, and serves on several committees for the International Association of Amusement Parks & Attractions (IAAPA). He recently at the start of 2017 received IAAPA’s highest level of individual certification, Certified Attractions Executive.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
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  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs