Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Roberta O'Keith

Murphy-Hoffman Company
Customer Experience Leader
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Areas of Expertise
Introduction to Customer Experience, CX a Strategy for Success, Your Customers, Their Journey, Improve CX with Data, Customer-Focused Innovation, Customer Relationship Building, The CX Culture, Navigating Politics Of Change
Roberta O’Keith serves as a Customer Experience Strategic Advisor.  She is passionate about developing and implementing Customer Experience strategies, designing voice of customer and employee programs, and helping companies leverage feedback to drive continuous improvement. 

She is always searching for innovative ways for clients to continue to be market leaders in their industry through exceptional customer experiences.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs