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Advisory Board Member Profile

Regina Yan

Patient-Centered Outcomes Research Institute (PCORI)
Chief Operating Officer

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Areas of Expertise
Your Customers, Their Journey, Customer Relationship Building
Regina Yan is the Chief Operating Officer (COO) of the Patient-centered Outcomes Research Institute (PCORI), a healthcare research funding organization based in Washington, DC and established by the US Congress. that aims to provides patients and those who care for them with the information needed to make better-informed healthcare decisions. As COO, Yan oversees all aspects of PCORI’s financial and administrative operations, including human resources, contracts oversight, compliance, facilities, budgeting, and information technology. PCORI funds about $500 million in patient-centered healthcare research annually.

Yan has a long and successful track record helping large foundations and non-profit organizations develop the structure and capacity needed to operate more efficiently. She joins PCORI after serving as the first Chief Operating Officer of the Peterson Institute for International Economics. Yan also served as Executive Vice President at the Eurasia Foundation and for more than a decade, she directed the foundation’s general operations in more than a dozen countries and managed special projects, such as its economic education and research program, media viability fund, and small business lending program.

In addition, Yan held various executive positions at IREX, an international research and education organization, where she provided management oversight to IREX’s field operations in 22 countries and launched its programs in Asia. Prior to that, she managed international programs at the U.S. National Academy of Sciences and the Institute of Medicine.
She served for a decade as board chair of the Kyiv School of Economics (KSE), an international graduate economic program in Ukraine.

Yan was a 2019 recipient of the C-Suite award by the Washington Business Journal for her leadership in organizational success. She is also a certified Human Capital Strategist.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
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