Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Rayna Clark

SC Contact Centers (Colony Brands)
Home Agent Manager
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Customer First Culture, Navigating Politics Of Change
Rayna is the Home Agent Manager for SC Contact Centers, a company that puts the customers of Colony Brands, on of the largest privately held direct marketers in the United States, at the heart of everything they do.  For 7 years, she has lead the Home Agent Team to follow the tradition of Customer Service excellence while developing strategies to serve not only the external customer, but the internal customer as well. 

She has a passion for Customer Experience as well as education and holds her Master's Degree in Education focusing on Curriculum Development and Instruction.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs