Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Phil Douglas

Dynamic Aviation
Business Development Vice President, Program Management
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Areas of Expertise
Customer Relationship Building
As Vice President of Program Management and Business Development, Mr. Douglas provides leadership to the planning, managing and executing of projects for a variety of customers. Additionally, he directs the worldwide business development operations and customer relations of Dynamic Aviation, cultivating strategic partnerships and programs that add value for our customers.

Mr. Douglas joined the Dynamic Aviation team in 2011 as a Director of Engineering, and since that time, he has served in a number of leadership roles in the organization.
An experienced professional with over 40 years in the aviation industry, he also served with the Oklahoma Army National Guard.  Mr. Douglas earned a Bachelor's of Science degree in Manufacturing Technology from Southwestern College in Winfield, Kansas.

Phil is passionate about being active in the local community. He currently serves on the Board of Directors for the Shenandoah Valley Technology Council, and the Executive Advisory Committee for the College of Engineering and Sciences at James Madison University.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
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  • Faculty
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  • Download Brochure
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