Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Nikki Ramirez

Grit Girl Hub, LLC
Customer Experience Strategy & Digital Business Design Consultant
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Areas of Expertise
Introduction to Customer Experience, CX a Strategy for Success, Your Customers, Their Journey, Improve CX with Data, Customer-Focused Innovation, Customer Relationship Building
As a Customer Experience professional, I help organizations design strategies that align business decision-making with real customer experiences and target markets.

Whether it be a company's go-to-market strategy, sales team experience, services and culture, or digital products; I've spent the past 15+ years preparing organizations leaders to design for viability — create new value and new forms of competitive advantage — by integrating customer empathy, experience design methods and business strategy and tactics to strengthen delivery on a brand’s promise and position in the market.

In addition, I have helped organizations adopt modern processes that feature “fail fast" experiments to establish and keep the momentum going as teams embark on innovation and end-to-end CX improvement.

My work also involves participating in business case and strategic roadmap development, which are needed to establish the capabilities that realize a vision over time.

Leadership, business development, sales, marketing, customer service, HR/Talent and IT/digital teams have worked with me to design new ways of engaging and interacting with customers and employees to accomplish their business goals.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs