Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Mike O'Toole

Goodcents
Growth Chief & Support Officer
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture, Navigating Politics Of Change
A high-performing and energetic leader specializing in the restaurant industry, I have experience in upper level people and operations management with the unique combination of both an owner/operator and a corporate executive perspective. Being a determined self-starter, I have worked in restaurant roles from line cook to corporate leader, shaping my resolve to motivate employee excellence and personal ownership at every level.

High standards and an eye for innovation are highlighted by my proven track record in implementation and development of systems that drive operational success.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs