Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Mike Miano

Filtration Group - Universal Air Filter
Principal Consultant

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Areas of Expertise
Customer-Focused Innovation
Mike Miano is Principal Consultant at Filtration Group – Universal Air Filter.  He has over 27 years of experience in field service and OEM engineering and sales.  Mike has held senior roles in design engineering, international sales, business development, customer service and digital marketing as well as serving on telecommunications industry committees.  Over the past 23-plus years, Mike has worked with many major companies in telecommunications, medical, power generation, military/defense, and a wide range of other industrial sectors.

Mike has collaborated closely with a breadth of customers to enhance focus on the customer and continuous improvement of the customer experience throughout the marketing, design, sales, and manufacturing processes, in order to develop and deliver innovative, customized solutions.  He holds a B.S. Mechanical Engineering from Missouri University of Science and Technology.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs