Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Melissa "Missy" Kelley

Downtown STL, Inc
President & CEO
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Areas of Expertise
Navigating Politics Of Change
As the President and Chief Executive Officer for Downtown STL, Inc., Missy leads efforts to make Downtown a thriving business district, neighborhood and entertainment destination. She works closely with St. Louis City civic and business leaders to address issues and opportunities in Downtown St. Louis. Missy is regularly tapped by the media to comment on current events, issues and initiatives that impact Downtown.

Missy represents the interests of Downtown businesses, residents and visitors to Downtown St. Louis, in the regional conversation as a member of the Board of Directors for the following organizations: The St. Louis Regional Chamber, The St. Louis Economic Development Partnership, The St. Louis Civic Pride Foundation, The St. Louis Fashion Fund and Technology Entrepreneur Center.

Prior to joining Downtown STL, Inc., Missy spent over 20 years in marketing and business strategy roles at Fortune 500 companies such as The Coca-Cola Company, Energizer Battery Company and Express Scripts. She holds an MBA from Washington University's Olin School of Business and a bachelor’s degree in Psychology from Truman State University.

Missy was recently named one of St. Louis’s Most Influential Business Women by the St. Louis Business Journal and honored by the Missouri Chapter of the Hospitality Sales and Marketing Association International with the Friend of Hospitality Award.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs