Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Melinda Rea-Holloway

Ethnographic Research, Inc.
Owner & Ethnographer

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Areas of Expertise
Ethnography, Market Research, Customer Insights
I am a small business owner and ethnographer who has spent the last 20 years pioneering ethnographic field and analysis methods for business consumption. My research has taken me around the world to hospitals, clinics, physicians' offices, retail spaces, restaurants, veterinary clinics, homes, tourist and business settings. Ethnography in health care is an interest and specialty.



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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs