Advisory Board Member Profile
MaryAnn Camacho
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Quest Diagnostics
Executive Director, National Customer Services |
Areas of Expertise
Introduction to Customer Experience, CX a Strategy for Success, Customer-Focused Innovation, The CX Culture, Navigating Politics Of Change
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MaryAnn is the Executive Director at Quest Diagnostics with responsibility for National Customer Services. She leads a team of 800+ employees across the nation and a $50M operating budget. The group is a center of excellence handling over 15 million customer service interactions annually. They are responsible for providing service related to critical medical laboratory testing in a timely and highly accurate fashion.
Prior to Quest, she worked for 25 years at GE Healthcare. Her tenure at GE included roles in Service, Engineering, Sourcing, Manufacturing, Lean, and Commercial Operations. Before joining Quest she was the General Manager of Service Operations for GE Healthcare’s $2.2B Service business in the US and Canada. MaryAnn holds a MBA from Marquette University and a B.S. in Electronic Engineering from DeVry University. MaryAnn and her husband have one young son and live outside of Kansas City.
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