Advisory Board Member Profile
Mary Heger
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Ameren Illinois Company
SVP Customer Experience |
Areas of Expertise
Introduction to Customer Experience, Your Customers, Their Journey, Customer-Focused Innovation, The CX Culture
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Mary Heger is Senior Vice President Customer Experience of Ameren Illinois Company, a subsidiary of Ameren Corporation. Based in Collinsville, Illinois, Ameren Illinois provides service to 1.2 million electric customers and 816,000 natural gas customers across 44,000 square-miles in the state of Illinois.
In her current role, Ms. Heger leads Customer Experience for Ameren Illinois to help focus the entire organization to "think customer" and to exceed customers' expectations through exceptional customer service, customer satisfaction research and analytics, and customer education and engagement. Ms. Heger began her career in 1976 at Union Electric Company (now known as Ameren Missouri) and moved into information technology as a programmer in 1981. In 1992, she was promoted to assistant treasurer and director of investor services. After serving in various management positions, in 2009 she was promoted to vice president of information technology, in 2012 to chief information officer and in 2015 to senior vice president and chief information officer. Ms. Heger is currently on the board of trustees for the Missouri Historical Society. She is married and has two sons.
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