Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Leanne Furby

National League for Nursing
Director, Testing Services

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Areas of Expertise
Improve CX with Data, Customer Relationship Building
Leanne Furby is the Director of Testing Services with the National League for Nursing. She has more than 25 years of experience in curriculum and instruction, instructional design, test development, and project management.

Dr. Furby has been an independent consultant working with schools, agencies, and corporations to create online higher education courses, transition online courses to multiple LMS platforms, present workshops for integrating technology into the classroom and guest lectured for instructional design courses.

Dr. Furby has over ten years’ experience designing and developing educational software for DxR Development Group for Educational Testing Service (ETS), Graduate Management Admission Council (GMAC), Novartis Pharmaceuticals, National Athletic Trainers' Association Board of Certification (NATABOC), North Shore Health System, and Southern Illinois University School of Medicine. She was the co-recipient of the 1999 CODIE Nominee for Overall Production. Additionally, she has worked within the community college system as a Curriculum Specialist, taught introduction to computers in K-12, and worked to develop the Hewlett Packard handbook for writing certification test items and evaluate certification testing for HP World.

Her educational background includes a Ph.D. Curriculum & Instruction with a concentration in Learning Systems Design & Technology. Dissertation Title: The effect of delayed feedback on long-term retention and application for RN student nurses. M.S.Ed Curriculum & Instruction Instructional Design concentration in computer-based testing. B.S. in Curriculum & Instruction with a concentration in Child and Family Services. Additionally, Dr. Furby is a certified DACUM evaluation facilitator.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
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  • Download Brochure
  • Testimonial
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