Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Laurie Paquette

Starwood Retail
Senior VP, Property Management
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Navigating Politics Of Change
Laurie Paquette is responsible for the real estate operations of Starwood Retail Partners. Her responsibilities include strategic planning, budget approval and management of our 30 shopping centers. Starwood Retail developed Live 360° , a customer experience program, which won the 2018 World Retail Congress Award for Best Customer Experience by a Shopping Center Owner.

She has more 25 years of professional experience, most of which has been within the real estate sector. Prior to joining Starwood Retail Properties, Laurie was Vice President of Asset Management at General Growth Properties where she was responsible for 9 million square feet of assets in Las Vegas and Hawaii, including some of the most successful and high-profile retail centers in the world.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs