Advisory Board Member Profile
Laura Matthews
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NISC
User Experience Manager |
Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation, Navigating Politics Of Change
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Laura Matthews is currently managing the User Experience Team at National Information Solutions Cooperative. During her 20-year career, Laura has worked in various roles within the IT industry including technical support, business requirements, development, software systems design and usability. Her life-long passion for quality, process improvement and user driven design led her to build, develop and grow the User Experience Team from the ground-up at NISC.
She currently holds a bachelor’s degree in information technology and a master’s in business administration. She is currently certified in User Experience by both the Nielson Norman Group and Human Factors International and holds certifications in Agile SDLC methodology as both ScrumMaster and Product Owner.
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