Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Laura Matthews

NISC
User Experience Manager
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Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation, Navigating Politics Of Change
Laura Matthews is currently managing the User Experience Team at National Information Solutions Cooperative.  During her 20-year career, Laura has worked in various roles within the IT industry including technical support, business requirements, development, software systems design and usability.   Her life-long passion for quality, process improvement and user driven design led her to build, develop and grow the User Experience Team from the ground-up at NISC. 

She currently holds a bachelor’s degree in information technology and a master’s in business administration.  She is currently certified in User Experience by both the Nielson Norman Group and Human Factors International and holds certifications in Agile SDLC methodology as both ScrumMaster and Product Owner.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs