Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Laura Birk

Barilla America, Inc.
VP of Human Resources
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Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation, Customer Relationship Building
Laura Birk is the Vice President of Human Resources for Barilla America where she has been for over 13 years.  Laura is responsible for all the talent management and people processes supporting the Americas business which includes Canada, U.S., Mexico and Brazil.  She is a Board Member for the company, and has the pleasure to serve over 600 employees in the Americas.   

In addition, Laura is a Board Member for the Tyler Clementi Foundation an anti-bullying non-profit, and enjoys volunteering and supporting the Cradle Adoption agency, Special Olympic, Walter & Connie Payton Foundation, Hispanic Alliance Career Enhancement (H.A.C.E.), and several other Diversity and Inclusion organizations.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs