Customer Experience Program at Missouri State University
  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs

Advisory Board Member Profile

Kevin Otey

Hampton Roads Community Action Program
Chief Operating Officer
Picture
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Customer First Culture, Navigating Politics Of Change
Kevin Otey is currently the Chief Operating Officer of the Hampton Roads Community Action Program.

Mr. Otey is an accomplished senior non-profit executive with the insights to strategically plan, direct, and secure program funding to maintain and improve the quality of programs designed to address the needs of low-income individuals and families.

For more than 15 years, he has devoted his efforts to improving the lives of others facing short and long-term economic setbacks. He is known within the nonprofit community for his prudent management of human resources and technology including his ability to secure unrestricted funding, and for improving program delivery while producing measurable outcomes. Additionally, he possesses a wealth of resources to connect elected officials to community action programs across the network.

In his role as COO, he is responsible for oversight and management of program operations, facilities, information technology, and risk management.

Mr. Otey received his Bachelor of Arts in Political Science from Virginia Wesleyan University and his Master’s in Public Administration from Strayer University.

He is the recipient of numerous community awards including the 2014 Inside Business Top 40 Under 40 in Hampton Roads Award and the Virginia Wesleyan University Distinguished Alumni Award.

Mr. Otey serves on several volunteer and community appointed boards including the United Way African American Leadership Society Executive Council.

His wife, Dr. Maureen Serem are proud parents of their first child, Asher Otey, born July 11, 2019.

Digital Badge (Copy to share)
Picture

    Contact Kevin Now!

Submit
To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
Download brochure

Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs