Advisory Board Member Profile
Joe Federer
|
|
Eversana Life Science Services
Director of IT |
Areas of Expertise
Introduction to Customer Experience, CX a Strategy for Success, Customer Relationship Building, The CX Culture
|
Joe joined EVERSANA in 2016. As the Director of Information Technology at EVERSANA, he leads all aspects of the IT organization for the group, which specializes in technology solutions for our Clients and business teams in Patient Services at EVERSANA.
Previously, Joe was a Senior Director of IT at Express Scripts, reporting to the President of HealthBridge. He managed the IT teams supporting CuraScript/Accredo/HealthBridge. In his previous assignment as head of enterprise data warehouse and reporting, Joe led the effort to implement an enterprise data warehouse for the company. Joe was formerly the SVP of Worldwide Services for SPSS, Inc., (now IBM Analytics). His team was responsible for all consulting activity, customer education, SPSS University as well as the technical support organization. Joe also held that same position previously at NCR/Teradata. Joe is the former Chairman of the Board for Community Health-in-Partnership (CHIPS), a not-for-profit organization that provides healthcare and social services for the uninsured and underserved. Joe has been actively engaged in recruiting volunteers for the Clinic, leading the effort to modernize their information systems. Joe has a Bachelor of Applied Science in Computer Science from Miami University in Oxford, Ohio and an MBA from Wright State University in Dayton, Ohio.
|
