Advisory Board Member Profile
Jim Jones
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ISI
Vice President, Customer Success |
Areas of Expertise
Improve CX with Data, Customer Relationship Building
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Jim has worked in customer experience for multiple B2B software companies during his 30+ year career. He has experience in both the quantitative and qualitative side of customer experience: measuring customer loyalty and experience with surveys and other programs, as well as leading customer advisory boards to capture product and company feedback.
He currently serves as the Vice President of Customer Experience at ISI in Chicago, a global provider of call monitoring and recording solutions. In his role at ISI, Jim leads the teams responsible for installation and training, customer support, customer success and renewals. Prior to joining ISI, Jim ran his own consulting firm helping Chicago-area startup technology companies design and build their customer experience programs. Jim received his BS in Computer Science from DeVry University, and an MBA from Benedictine University. Jim lives in the Chicago suburbs with his wife Lisa, who is a project-based technical writer. In his spare time Jim is a voracious reader, an avid runner, and loves cooking (and eating!) alongside his wife.
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