Advisory Board Member Profile

Jennifer Horst
Wyndham Destinations
Human Resources Director
Areas of Expertise
Customer Experience Employee Experience
I am an experienced HR Director with Wyndham Destinations in the hospitality industry. I also have experience in healthcare and led patient experience projects to improve the environment of care. I have my undergraduate degree from Missouri State and a MBA from Webster University.






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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Becky Paulsen & Madison Beverlin
Email: bpaulsen@missouristate.edu
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

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The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.