Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Jean Harmison

Club Management Services, LLC
Owner
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Areas of Expertise
Customer Relationship Building, Navigating Politics Of Change
Jean Harmison is the founder and owner of Club Management Services.   Jean grew up in Indianola, Iowa and graduated from the University of Central Missouri with a B.S. degree in Personnel Management.

After moving to Springfield in 1987, Jean spent the next 10 years volunteering for various organizations and during those years held many positions on various boards.  Jean Harmison is a past sustainer president of the Junior League of Springfield and in 2011 was selected to serve on the Arvest Bank Board of Directors.   In 2012, Jean Harmison was awarded the Springfield Business Journal’s prestigious 20 Most Influential Women Award.  In 2016, Club Management Services was a top five finalist for the Springfield Chamber of Commerce Small Business of the Year Award.  

Club Management Services continues to expand and is currently the management company for nearly 40 associations, including national and state professional industry specific associations.   Jean Harmison recently launched a new business specifically for homeowner associations called HOAMS (HOA Management Solutions).  She currently has a team of 6 staff members.  
 
Jean is married to Judge Jerry Harmison, an associate circuit judge in the 31st Judicial Circuit. He is also one of the owners of Float Trip Pickles, a Missouri product. Jean and Jerry have two daughters, Jessica and Jenna. Jessica is married to Ryan Olson and Jenna is married to Clint Toedtmann. Jean and Jerry are also proud grandparents of Ryder Jay Toedtmann.

Jean enjoys running and has completed 6 marathons.  Jean volunteers her time with the MDA (Muscular Dystrophy Association) and serves on the King’s Way United Methodist Church Board of Directors (Treasurer).  In her free time, she enjoys leisurely walks, reading and spending time with her family.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

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