Customer Experience Program at Missouri State University
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Advisory Board Member Profile

James Moler

JACOBS
Director, Discipline Mechanical Engineering
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Areas of Expertise
Introduction to Customer Experience, Customer-Focused Innovation, Navigating Politics Of Change
I’m Jim Moler, Senior Technical Resource in Jacobs' Saint Louis Mechanical Engineering Studio. Current practice involves the design of building mechanical engineering infrastructure and support systems. My career experience involves significant employment by leading AEC providers.
Employment at the U.S. largest mechanical contractor involved me me in developing major value engineering solutions to achieve performance, cost and productivity in large national profile construction projects such as US ERDA Synthoil, Dow Chemical Midland, Renaissance Center Detroit, Silverdome Pontiac, Ohio Center Columbus. I obtained the Missouri P.E. license while working for the U.S. largest design builder of hospitals, hotels and financial institutions as Mechanical Engineering Studio Lead and Project Manager.

The size and breadth of my project portfolio expanded while employed as Mechanical Engineering Lead by the largest Saint Louis based integrated AE firm. That work included judicial, discovery laboratory and higher education project designs including Missouri University Columbia.
I supported the U.S. largest general builder’s healthcare practice as National Mechanical Systems Manager in achieving its consistent ENR number one ranking delivering nearly $2.0 billion in completed healthcare construction annually for many years.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
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  • Faculty
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  • Download Brochure
  • Testimonial
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