Advisory Board Member Profile
Heather McNair
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Higher Logic
Chief Community Officer |
Areas of Expertise
Your Customers, Their Journey, Improve CX with Data, Customer-Focused Innovation, Customer Relationship Building
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As Higher Logic’s Chief Community Officer, Heather McNair is leading the development of a new CX model that includes community as a cornerstone alongside support and customer success. She has served in customer acquisition and retention roles for over 20 years, and is regarded as a thought leader in using technology to improve CX at scale.
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