Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Gregory Waters

United States Steel Corporation
Process Excellence Consultant
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Areas of Expertise
Accelerate & Improve Decisions With Data, Principles Of Customer Relationship Building, Navigating Politics Of Change
Senior Leader with 30 plus years of experience working in roles of increased responsibility related to operations management, supplier management, lean manufacturing, leadership development, project management, customer Service/ contact center management. Experience as an entrepreneur in operations and project management consulting and previous owner of retail shipping service center. Education and certification includes Lean Six Sigma Black Belt, MBA, and BS in Engineering.

Forward thinking, influential leader with analytical, technical, and operational skills to resolve complex problems. I have a diverse background covering various industries addressing customer needs and ensuring they have a good experience, advancing business-critical decisions, ensuring the long-term stability and organizational growth through mutual buy-in with stakeholders at every level creating a win-win situation.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs