Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Eric Levell

Armstrong World Industries
Sr. Manager Construction Services
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Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation, Customer Relationship Building, The CX Culture, Navigating Politics Of Change
Eric Levell is a proven leader with a diverse background in business and customer service. He owned and operated multiple businesses over the last 18 years. In the last 5 years he managed operations for two industry leading companies who specialize in customer and construction services. He is currently the Senior Manager of Construction Services for Armstrong World Industries at ACGI. In his current role at ACGI his team of project managers, CAD technicians, estimators, and field technicians work closely with customers and designers to ensure projects are executed on-time and on-budget.

Eric received a BS in Industrial Management from Missouri State University in 2004 and will earn a dual MBA in Operations Management and Human Resources in June of 2021. 

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs