Advisory Board Member Profile
Donald Ozment
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Diagraph an ITW Company
Customer Service Manager |
Areas of Expertise
Introduction to Customer Experience, Customer Relationship Building
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My experience is primarily with process improvement and call center metrics to measure the customer experience. Currently work for Diagraph, a marking and coding company focused on B2B experience.
Prior to that I worked ten years in the call center industry working on training documentation, survey implementation, and quality monitoring metrics across multiple clients.
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