Advisory Board Member Profile
Derek Frer
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Verizon Connect
Associate Director, Customer of Services |
Areas of Expertise
CX a Strategy for Success, Your Customers, Their Journey, Improve CX with Data, Customer-Focused Innovation, Customer Relationship Building, The CX Culture, Navigating Politics Of Change
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Derek Frer has nearly two decades of experience working with clients to deliver value through the solutions and services they have purchased. His experience with Customer Success and Customer Experience includes operating in International Markets, as well as, the various segments for customers from SMB to Enterprise. Specific expertise in SaaS, Customer Success, Implementation, B2B Sales, and Customer Experience.
Derek is currently an Associate Director with Verizon Connect, a Verizon Company, with purview over Deployment Services under Global Customer Success. Prior to Verizon, Derek was a founding member of a start-up in Europe and spent nearly a decade helping CareerBuilder.com build sales and operations globally.
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