Advisory Board Member Profile
Dawn Mushill
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Customer Service & Beyond
Executive Director |
Areas of Expertise
Introduction to Customer Experience, CX a Strategy for Success, Your Customers, Their Journey, Customer Relationship Building
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Dawn Mushill started speaking in front of people in 1994, when she was student teaching. She loved seeing the light bulbs go off in the crowd as she spoke, so she started providing customer service training. She was inspired to become a public speaker because she felt she could assist companies in setting up expectations and providing solid training on whatever level of customer service the company would like to achieve. Dawn engages the attendees from a fresh perspective on learning and a fun environment.
An incredibly flexible and animated speaker, Dawn has spoken to audiences on the radio, television, international radio, to non-profits, for profits, schools, large companies, and small companies. Her most requested topics include “Change Your Attitude, Change Your Underwear”, “Be An Owner of Your Job, Not a Renter”, “What Is Your WOW”, “Living the life you love” and a few more! She hopes to speak all over the United States to inspire people to do their best. Dawn has also written and published a book, “Customer Service and Beyond… It is all about the WOW!” and is currently working on two more books. She holds an Associate of Science Degree, a Bachelor of Science Degree and a dual Master’s Degree in Management and Human Resource Development. She truly has a passion for what she does each and every single day and encourages people to find their passion – their entire lives will change!
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