The CX Program Difference at Missouri State
Missouri State University is a public university with students from across the nation and the world. Our CX Certificate program represents a unique opportunity to learn the skills and tools required to improve your company’s customer experience. You’ll work as part of a designated team to collaborate on real-world issues facing today’s organizations. The CX faculty includes noted authors and C-Level executives in the CX space. They help make challenging material easy to understand. You’ll learn how best in class firms use customer-centric methodologies to drive customer engagement, from professional subject-matter-experts.
The Missouri State CX Program was developed by professionals for professionals. The CX curriculum is designed to provide you the skills and insights to move Customer Experience initiatives forward within your organization. You’ll gain first-hand experience, participating in interactive sessions. You’ll learn the relevant questions to be asked, innovative customer experience methodologies, and gain expertise, and understanding of what it takes to lead this effort. At the program’s conclusion, we’ll deliver your CX Capstone, The Customer Experience Strategic Plan, a blueprint for discussion with your senior management and can be put into effect at your company immediately. You’ll also receive a Professional CX Portfolio of tools and resources for implementation at your organization. |
Limited Attendees
We limit each class to no more than 35 participants. Typically, companies will nominate key individuals or a team of participants.
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Engagement and Participation
Presentations are coupled with hands-on, workshop-style activities to encourage interaction and collaboration. Case studies of real corporate issues make participation meaningful.
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ROI!
The primary purpose of the Missouri State CX Certification course is to teach participants the practical skills needed to immediately improve their organization’s customer experience, revenue, and profits.
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Academic Overview
The Customer Experience Certificate Program at Missouri State University is designed to develop professionals who will do extraordinary things for their organizations. Participants will build new capabilities to improve customer engagement and retention. You will learn new concepts for analyzing, managing, and consistently improving the customer experience. The CX program will enable you to transform the corporate culture to be more customer focused.
Customer Experience requires departments to collaborate across disciplines to understand the complete customer interaction. Our curriculum is designed with teams working together to solve real-world problems.
Our CX course is not a lecture setting; instead, our faculty guides you to solve today’s organizational issues through exercises and simulations. These are participatory sessions, implementing best-practice methods, and the latest thinking for customer engagement. If you join the online program, you'll have the option to collaborate in projects and discussions with the faculty and your peers.
Customer Experience requires departments to collaborate across disciplines to understand the complete customer interaction. Our curriculum is designed with teams working together to solve real-world problems.
Our CX course is not a lecture setting; instead, our faculty guides you to solve today’s organizational issues through exercises and simulations. These are participatory sessions, implementing best-practice methods, and the latest thinking for customer engagement. If you join the online program, you'll have the option to collaborate in projects and discussions with the faculty and your peers.
Why Customer Experience?
The proliferation of social media is making the field of Customer Experience (CX), one of the fastest-growing and most in-demand fields in organizations. CX represents how your consumer perceives their interactions with your company. Companies that deliver an extraordinary customer experience earn loyalty, retain more customers, and generate more “likes” and referrals. Sophisticated consumers, using social media to share their experiences, are making CX more important than ever while driving demand for skilled customer experience professionals.
As firms place greater emphasis on the customer interaction, the job market is expected to explode for CX Professionals. According to Gartner, 50% of consumer product investments will be redirected to customer experience innovation by 2017. Functions and roles that were traditionally done by marketing, sales, IT, and operations are shifting toward new, interdisciplinary CX divisions.
To learn more about the Missouri State University Customer Experience Program, and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our career counselors.
As firms place greater emphasis on the customer interaction, the job market is expected to explode for CX Professionals. According to Gartner, 50% of consumer product investments will be redirected to customer experience innovation by 2017. Functions and roles that were traditionally done by marketing, sales, IT, and operations are shifting toward new, interdisciplinary CX divisions.
To learn more about the Missouri State University Customer Experience Program, and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our career counselors.