Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Cody Dunlap

Verizon
Manager of Process Engineering
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Areas of Expertise
Introduction to Customer Experience, Customer Relationship Building
Cody Dunlap is a driven professional currently working with the premier wireless company Verizon. Verizon is a global leader delivering innovative communications and technology solutions that improve the way their customers live, work and play. She has 14 years of experience with Verizon, where she has earned the prestigious Credo Award and completed Six Sigma certification.

Currently in the role of Manager-Process Engineering, she is responsible for working with Consumer work-streams to transform the way we show up for our customers, putting their experience first. Previously, Cody worked in multiple channels at Verizon building up her industry knowledge and project management skills where she learned to challenge the status quo in customer experience. She graduated from Missouri Western State University, where she was also a member of the Sigma Sigma Sigma sorority.

Cody is based in Kansas City, Missouri.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs