Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Christina Edgerton

CRH
Regional Vice President
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Areas of Expertise
Introduction to Customer Experience, CX a Strategy for Success, Your Customers, Their Journey, Improve CX with Data, Customer-Focused Innovation, Customer Relationship Building, The CX Culture, Navigating Politics Of Change
Christina Edgerton is a Regional Vice President at CRH, a global building materials company, with over ten years of experience with increased responsibility in finance, operations, and commercial roles for large, global organizations with multi-channel platforms. In her current role, Christina is responsible for the strategic plan development and execution for all business units in the Central West Region with combined annual revenue of $1B, along with commercial excellence, operational excellence, and other critical business initiatives.

In her previous role, Christina served as Vice President at Airgas, an industrial gas company, and was responsible for leading a business unit for an assigned area with P&L responsibility of > $90M in sales and > 10,000 customers for industrial and medical gases, welding hardgoods, and safety products. Christina has extensive experience with profit and loss management, budgeting and forecasting, contract negotiation, strategic planning, capital management, operational efficiencies, commercial excellence, talent management, and change management.

She holds a Masters in Finance from Tulane University with a Bachelors in Business Administration in Management (BBA) and Bachelor in Arts in Spanish (BA) from the University of Houston's Honors College.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs