Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Brian Klein

MMGY Global
Senior Business Strategist
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Areas of Expertise
Hospitality and Tourism Advertising Brand Marketing
Brian brings more than 20 years of experience in all phases of marketing and brand management, promotions, special events, advertising, public relations and operations in the hospitality, electronics and packaged goods industries. Prior to joining MMGY Global, he served as the senior director of brand marketing for Hard Rock International, where he led their brand marketing team charged with the creation and execution of all brand marketing strategies, including brand positioning, brand awareness and image building, brand advertising, public relations and promotions.

Prior to Hard Rock, he served as the regional director of marketing for Hyatt Hotels Corporation, responsible for a portfolio of 18 four- and five-star resorts located throughout the United States and the Caribbean. Prior to Hyatt, he worked for a number of the largest Advertising Agencies in the world including, Foote Cone & Belding, J. Walter Thompson and Cramer-Krasselt. He received his Bachelor of Science in marketing from Saint Louis University and received a Master of Business Administration in brand management from DePaul University.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs