Advisory Board Member Profile
Brian Handke
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FCS Financial
Vice President of Customer Services |
Areas of Expertise
CX a Strategy for Success;Your Customers, Their Journey, Customer-Focused Innovation, Customer Relationship Building, Navigating Politics Of Change
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My career in the financial services industry spans over 34 years, including various positions with Ford Motor Credit and leading to my current position as Vice President - Customer Services at FCS Financial, the leading agricultural lender in Missouri.
In my role at FCS, I lead a 70+ member customer service department serving our customers in 21 offices across the state. In addition, I lead our process improvement initiative with a focus on increased efficiencies and an improved customer experience in all that we do. I have 2 grown children, three adorable grandkids, and my wife Sherri and I live on the beautiful Lake of the Ozarks.
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