Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Bradley Smith

FDH Infrastructure Services, LLC
Director, Client Services
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Areas of Expertise
Customer-Focused Innovation, Customer Relationship Building, Navigating Politics Of Change
As an alum of Missouri S&T with a B.S. in Civil Engineering I began my career as a structural engineer with FDH Infrastructure Services and have held a number of engineering, management, and business development roles within the company.  Most recently held a position of Engineering Manager over our structural engineering department as well as managing relationships with a number of telecommunications clients. 

Currently as Director of Client Services at FDH-IS I am responsible for managing our current telecom client relationships, business development, and telecom operations.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs