Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Bill Shacklady

UMB BANK
Vice President Commercial Card Sales
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Areas of Expertise
Your Customers, Their Journey, Customer Relationship Building
Bill has worked in banking for close to 15 years starting within the consumer personal banking division and working through different departments. Since 2015 Bill has worked within our Commercial Banking division with a focus on Commercial Card and Payables solutions.

As a relationship manager Bill has a focus on business development for Illinois, Missouri, Nebraska and Minnesota. Fun Fact; I played college hockey against Missouri State University. When I am away from the office I enjoy traveling with my Wife and Daughter and playing golf.

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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs