Advisory Board Member Profile

Bill Shacklady
UMB BANK
Vice President Commercial Card Sales
Areas of Expertise
Your Customers, Their Journey, Customer Relationship Building
Bill has worked in banking for close to 15 years starting within the consumer personal banking division and working through different departments. Since 2015 Bill has worked within our Commercial Banking division with a focus on Commercial Card and Payables solutions.

As a relationship manager Bill has a focus on business development for Illinois, Missouri, Nebraska and Minnesota. Fun Fact; I played college hockey against Missouri State University. When I am away from the office I enjoy traveling with my Wife and Daughter and playing golf.
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Customer Experience Program
901 S National Ave
Springfield, MO 65897
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Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

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The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.