Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Ashley Marmaduke

Jefferson Franklin Community Action Corporation
Director, Quality Improvement & Risk Management

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Areas of Expertise
Introduction to Customer Experience, Improve CX with Data, Customer-Focused Innovation
Ashley Marmaduke is currently the Quality Improvement/Risk Management Director for Jefferson Franklin Community Action Corporation. She holds a BS in Business Administration from Central Methodist University. Ashley has over 5 years of experience focused on Quality Improvement/Risk Management, 3.5 of those being in the non-profit sector. Ashley remains very active in expanding her knowledge through continuous education and training opportunities.

Ashley is currently working on assisting her agency through the Council on Accreditation (COA) process, which focuses heavily on customer experience. Ashley’s true belief is that excellent customer service drives organizations and it is imperative to develop with your customers as their needs/wants change.


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To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs