Advisory Board Member Profile
Ashley Marmaduke
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Jefferson Franklin Community Action Corporation
Director, Quality Improvement & Risk Management |
Areas of Expertise
Introduction to Customer Experience, Improve CX with Data, Customer-Focused Innovation
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Ashley Marmaduke is currently the Quality Improvement/Risk Management Director for Jefferson Franklin Community Action Corporation. She holds a BS in Business Administration from Central Methodist University. Ashley has over 5 years of experience focused on Quality Improvement/Risk Management, 3.5 of those being in the non-profit sector. Ashley remains very active in expanding her knowledge through continuous education and training opportunities.
Ashley is currently working on assisting her agency through the Council on Accreditation (COA) process, which focuses heavily on customer experience. Ashley’s true belief is that excellent customer service drives organizations and it is imperative to develop with your customers as their needs/wants change.
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