Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Albert Willis

CTS Group
Director of Operations
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Areas of Expertise
Introduction to Customer Experience
Al has 12 years of industry experience and leads the project management team, overseeing all project implementation and construction to assure schedules get met and project execution is successful. 

He  works directly with the sales and engineering teams and clients to design projects that meet goals, optimize energy savings and drive long-term customer value.  He has his BS in Construction Management form Pittsburgh State University.


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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs