Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Adam Dunn

Presence From Innovation
Quality & Regulatory Manager

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Areas of Expertise
Customer-Focused Innovation, Navigating Politics Of Change
A proven leader in fast paced, highly successful corporations, possessing skills to obtain concrete results in cost reductions and process / productivity improvements within diverse and challenging business environments. A high-energy, results oriented team builder with strong safety concepts, program development and motivational abilities, hands-on management skills and effective problem solving, dedicated to the highest standard of employee safety, product quality, customer satisfaction and profitability.

​Also Proficient in Manufacturing /Operations, Quality Systems, Safety and Training, and Welding operations with roots in the Aerospace, Automotive, Medical, Plastics, Wood and Electronic fields. Competent in TS 16949, QS 9000, ISO 9000, ISO14001 and ISO 13875 quality management systems, SAP-MRP, Epicor ERP, Intuitive ERP, Infor CSI ERP, Fourth Shift ERP, Value Analysis / LEAN manufacturing / Kaizen principles, and experienced in customer interface.

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
    • Register Now
    • Pay Now
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs