Customer Experience Program at Missouri State University
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Advisory Board Member Profile

Aby Fowler

Dent Wizard/Sonsio
Claim/Customer Service Director

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Areas of Expertise
Customer Service, Customer First, People Management, Talent Development, Project Improvement, Project Management, Systems Administration, Customer First Culture
I have 20 years of customer service, claim, insurance and service experience. I have spent several years in the insurance industry, working my way into leadership roles due to a proven track record of success.

I have lead several dynamic teams in my career. The team I have today is by far the most dynamic and has really allowed our department to become what it is today. When I started with the company, there was not a lot of organization or direction in the department. It was small and there was not a lot of experience on how to build it. With the help of an amazing team, we were able to build a world class customer service and claim department. Both my team and I are very proud to be a part of.

My focus is on having a world class team that delivers the best customer service to Dent Wizard/Sonsio's customers. Making sure that you have an amazing team behind you is what allows you to be successful as a group. Letting them know how much you appreciate them and support them is what makes them stay!

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Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Becky Paulsen - Program Director
Email: bpaulsen@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Register
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  • Download Brochure
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