Welcome to Customer Experience at Missouri State UniversityGood customer experience drives customer loyalty, and customer loyalty correlates with increased revenues. Executing a best in class customer experience requires skill and dedication. The Customer Experience Certificate Program at Missouri State University will help you to develop and hone those skills. Learn to understand the psychological aspect of your customer's experiences to generate deeper customer insights. Learn and integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout your organization. Our CX Certificate program is designed by industry experts and thought leaders, for professionals. Classes are fast-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately. Enroll today to make your Missouri Statement in CX proficiency.
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What others are saying. . .
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Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at Missouri State University. Read about my #CX class experience and how you can differentiate your brand too"... Read More |
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The CurriculumThe Customer Experience Certificate Program at Missouri is offered as a hands-on, 4-day immersion program or an 8-week online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step.
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