Welcome to Customer Experience at Missouri State UniversityGood customer experience drives customer loyalty, and customer loyalty correlates with increased revenues. Executing a best in class customer experience requires skill and dedication. The Customer Experience Certificate Program at Missouri State University will help you to develop and hone those skills. Learn to understand the psychological aspect of your customer's experiences to generate deeper customer insights. Learn and integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout your organization. Our CX Certificate program is designed by industry experts and thought leaders, for professionals. Classes are fast-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately. Enroll today to make your Missouri Statement in CX proficiency.
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What others are saying. . .
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Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at Missouri State University. Read about my #CX class experience and how you can differentiate your brand too"... Read More My mind was opened up to a whole new way of approaching my team and my clients. I have begun to implement into each and am already noticing a difference. The way that I view my own customer experiences and those that I provide to others will forever be changed. The exercises and examples provided in this course have helped me build a strong case for my Operations Director to help expand and cross-train our teams, all with the goal to better serve our clientele. The course covers theory and findings, but more importantly, it gives the learner the templates, plans and guidance to successfully implement their own program. |
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The CurriculumThe Customer Experience Certificate Program at Missouri is offered as a hands-on, 4-day immersion program or an 8-week online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step.
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