Customer Experience Program at Missouri State University
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Customer Experience Certificate Program At Missouri State University

Welcome to Customer ​Experience at Missouri State University

Unfortunately, as of March 20 2022, the Customer Experience Certificate Program at Missouri State University is no longer accepting new enrollments. If you have any questions in regard to the Customer Experience program, please feel free to contact jsporn@zschool.com.
Good customer experience drives customer loyalty, and customer loyalty correlates with increased revenues. Executing a best in class customer experience requires skill and dedication. The Customer Experience Certificate Program at Missouri State University will help you to develop and hone those skills. Learn to understand the psychological aspect of your customer's experiences to generate deeper customer insights. Learn and integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout your organization. Our CX Certificate program is designed by industry experts and thought leaders, for professionals. Enroll today to increase your CX proficiency.
LEARN MORE
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2021 CX Programs

Mark Your Calendar for Our upcoming Program:
Online Program - Rolling Admission ($4995)
  • CX Portfolio & all course materials
  • Interactive projects​
  • 8 Modules​​
Register now!
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What others are saying. . . 

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Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at Missouri State University. Read about my #CX class experience and how you can differentiate your brand too"... Read More
- Stacy Sherman, MBA, CUA, Customer Experience Leader
My mind was opened up to a whole new way of approaching my team and my clients. I have begun to implement into each and am already noticing a difference.  The way that I view my own customer experiences and those that I provide to others will forever be changed.
- Nicole S.
The exercises and examples provided in this course have helped me build a strong case for my Operations Director to help expand and cross-train our teams, all with the goal to better serve our clientele.
- Diana O.
The course covers theory and findings, but more importantly, it gives the learner the templates, plans and guidance to successfully implement their own program.
- Julienne V.

The Curriculum

The Customer Experience Certificate Program at Missouri is offered as a hands-on, 4-day immersion program or an 8-week online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step. 
Program Curriculum
To learn more about the Missouri State University Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability, schedule a call with one of our program managers.
Download brochure

Missouri State University
Customer Experience Program
7253 Watson Rd #1041
St, Louis, MO 63119
Contact Us
Program Directors
Madison Beverlin
Email: madisonbeverlin@missouristate.edu
Phone: (314) 828-5564

CUSTOMER EXPERIENCE PROGRAM at MSU Powered by Zschool

The Customer Experience Certificate Program at Missouri State University is designed to train and develop professionals in the ever-evolving customer experience field.

  • Home
  • CX Difference
  • Faculty
  • Contact
  • Download Brochure
  • Testimonial
  • Curriculum
  • Corporate Programs